Warranty/Returns Terms & Conditions

Warranty Terms & Conditions

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, OR FITNESS, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL ASPEN PC'S BE LIABLE FOR ANY DAMAGES EITHER INCIDENTAL OR CONSEQUENTIAL

ASPEN PC

Aspen PC warrants to the original purchaser of an Aspen PC that the product or any part thereof (except the items listed below) is free from defects in material or workmanship under normal installation and use.

WARRANTY

 • All products sold by Aspen PC carry a full manufacturer warranty. Aspen PC will process all warranty claims with the manufacturer on behalf of customers unless the manufacturer has a direct warranty option to the customer. Some products do offer an extended limited warranty which customers may require registration with the manufacturer. In the event of a manufacturer or supplier closure, we will try to fulfill our warranty commitments however we can not guarantee the outcome.

• Products returned for a warranty claim will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers.

• Manufacturers offering lifetime warranty refer to the lifetime of the product (assuming the product is still available from the manufacturer) unless specified otherwise. In the event that the product becomes obsolete, it may be upgraded to a similar product or a credit will be given at the current market value or purchased price whichever is lower; however the outcome is entirely dependent on each manufacturer’s policy.

• Aspen PC do not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. These products include printers, scanners and monitors and many other retail products. Please read the manufacturer’s warranty terms and conditions for the specific details.

• Warranty is provided solely on products sold by Aspen PC. Other faulty products used in conjunction that are not purchased from Aspen PC will not be covered under warranty.

• Any product sold by Aspen PC is meant to be professionally installed; improper installation is NOT covered under warranty. Please seek a professional assistance if required, to avoid paying any unnecessary cost for replacement.

• Aspen PC will also apply a tamper proof warranty sticker to the back of the case in every system built. This is done to ensure quality control is in place, and is not used to prevent customers from accessing the inside of their computer in the future. Removal of this warranty sticker will void any claims of loss, incomplete, damaged hardware, or incorrectly installed hardware in a system upon arrival. Customers should be able to verify their computer components in the system thru software without opening up the case. When an Aspen PC system is deemed faulty we require that systems be returned to us with the warranty sticker still attached.

• Aspen PC does NOT cover any software installation issues e.g. drivers or system software updates for any computer where Aspen PC did not install the software originally. Should any warranty claims arise where software is at fault, installed by the customer, standard charges will apply.

• Aspen PC will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty systems or parts. Aspen PC is not responsible for any data loss; backing up of data is the responsibility of the customer. Aspen PC does not provide a backup or data recovery service when sending hard disks for warranty claims. Hard drives sent for warranty are always replaced with a new/refurbished unit.

• Warranty will be void for any non-manufacturing defects, if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user induced damage, over clocking, tampering or modification, will be denied. This includes improper installation of the CPU heat sink, scratches on motherboard, failure of fan/heat sink, cutting of cables or the soldering of components.

• Under the Return to Base warranty policy, all shipping charges for product returned to Aspen PC incurred in a warranty claim will be at the expense of the customer. Aspen PC will only pay for the return freight to the customer except for rejected warranty, non faulty returns or bulky items older than 6 months from date of invoice.

• Warranty must be properly packaged in the condition acceptable by the vendor. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging will result in warranty being voided)

• Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer. The process of warranty returns involves the shipping of warranty to Aspen PC, product testing time, obtaining approval from the supplier, the shipping of warranty to our supplier, supplier's own testing, shipment back to us, testing of the part if it’s a repaired item, and finally shipment back to the end user.

• A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, Aspen PC reserves the right to charge a maximum labor fee of $50 per product for time spent on testing the product.

WARRANTY EXCLUSIONS

Warranty cover will not apply to:

1. Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer.
2. Any product that is repaired or altered by anyone other than an authorized Aspen PC service center, where products disassembled or repaired in such a manner that performance is affected.
3. Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions misuse, neglect, abuse, accident, act of God or maladjustment of consumer controls. Short circuiting the equipment will be considered misuse and will cause the product not to be covered by the warranty.
4. Accessories and consumable goods such as keyboard, mouse and joystick if they are a result of heavy use, or shows sign of normal wear and tear.
5. Any defect or damage caused by or resulting from the connection or attachment to the product that has not been approved by the manufacturer for connection or attachment to the product.
6. Any defect or damage caused by or resulting from improper installation or defective functioning of software or virus infection.
7. Defects or damage due to spills of liquid or other substances (water damage, dust, cigarette), excessive temperature or humidity and environmental conditions.
8. Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.
9. Any cost of hardware or software removal or reinstallation. Removal of parts from a system if it’s not bought as a system will attract labor charge.  
10. Any product or part thereof which has suffered through alteration or defacement of the serial number or warranty seals as such where an unauthorized service personnel opening the product without permission from Aspen PC.