Return Policy

RETURNS AND REFUNDS

• All product returns must be clearly addressed as follows:

• Customers must first apply for a return authorization (RA) on our website before returning any product. In the case where access to our website is not available, customer can always contact our support team by calling 616.499.2918 to obtain the return authorization number. When returning a product, it must be returned with the RA number clearly visible outside the packaging. Product returned without an RA number will be rejected. Any returns outside of warranty claims, are subject to our prior approval.

• Within guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, Aspen PC is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice. For purposes when calculating depreciation, lifetime warranty products will be based on 5 years.

• Please select your goods carefully before placing your order or ask for our written advice by placing a product inquiry before purchasing as we do not accept returns for refunds, credit or exchanges based on change of mind, incorrectly ordered, incompatible or unsuitable goods. Returns under this category will be at Aspen PC discretion and may attract a restocking fee which is fixed at the current market value less 15%.

• We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software or games will not be accepted unless it’s for a warranty claim.

• Aspen PC offers a 7 day new for new replacement guarantee based on DOA (Dead On Arrival). Whereby if a product purchased by customer is found to be faulty in 7 days of 'receiving' (if send by courier) and/or date of invoice, Aspen PC will guarantee an instant new replacement (subject to stock availability) or customer can also choose a store credit or a refund. This will be subject to our approval once product has been returned to us and tested. All shipping costs involved in processing of DOA goods will be fully covered by Aspen PC. Product claimed under DOA are to be returned to us within the 7 days period of claiming DOA as otherwise it'll be treated as a normal warranty claim. 

• Advance replacement is only available for DOA items if customer purchase and pay for the same item again and once the faulty product is returned and approved to meet the warranty terms and conditions, we will then credit/refund their account. We will do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions. (see below)